REPAIR POLICY
The Resident is not allowed, in any circumstance, to carry any kind of repairs or modifications in the housing units or common spaces infrastructure and equipment. Should it be necessary to repair any unavoidable damage to the apartment, Xior undertakes to carry out the necessary works as soon as practicable. In case such damages result from negligence on the part of the Resident, these costs will be charged alongside the monthly fee to be paid following the date the damages are detected. If the damages are minor and passible of postponement, these will be repaired after the leasing agreement ends and the costs are to be discounted from the deposit.
PERSONAL BELONGINGS
Xior is by no means responsible, under any case or circumstance, for any damage or loss regarding personal belongings of the Resident or third parties.
RULES OF OPERATION THE ROOMS, STUDIOS, SUITES
The housing unit is to be used exclusively by the Resident and cannot be subleased, in any form, to any third party.
The Residents shall comply with the rules of conduct, respect the hours of silence at the building and respect any third parties´ individual property. Other residents and staff members shall also be respected. In particular, the residents shall comply with the following specific rules:
| HYGIENE, CLEANING, AND HEALTHY ENVIRONMENT | ||
| TOPICS | RULES | PENALTY FOR NON-COMPLIANCE FOR EACH OCCURRENCE |
| HYGIENE, CLEANING, AND HEALTHY ENVIRONMENT |
Residents are responsible for keeping the cleanliness and organization of the bedroom, toilet and commune areas, as well, keeping all equipment in good conditions, clean and correctly stored. Upon check out, residents’ belongings and any garbage must be removed from the room and commune areas. Fees will be applied for any necessary repairment or extra cleaning during the stay and after check out. |
According to the table of repair services |
| GARBAGE | A proper separation of garbage according to its type inside the Garbage Bin Store IS MANDANTORY. Penalties will be applied for non compliers | 50 € |
| EQUIPMENT AND FURNITURE | Furniture, decoration, equipment, utensils, silverware, plateware and glassware cannot be moved to other areas. Any extra furniture or equipment must be authorized by the management of the residence. | 50 € |
| Residents are responsibility to wash and dry dishes and cutlery after use. Any equipment is to be used in a proper and civilized manner, assuming normal rules of conduct, as well, towards any other residents. It is mandatory to keep all kitchen utensils in the kitchen area only (such as cups, plates, cutlery, pans, etc) as it is not allowed to take these to the bedroom or any other common areas. | 50 € | |
| Improper use resulting on damage of any furniture, decoration, equipment, utensils, silverware, plateware and glassware, will be charged accordingly the value of the each item. In case of intentional improper use, Xior is allowed to terminate the lodging services agreement with immediate effect, as well to charge any related costs. | Replacement of the equipment with a similar value. If applicable, unilateral cancellation of the service agreement | |
| DEFECTS AND DAMAGES | The Residents is responsible for identifying and communicating all defects and damages in the housing unit and its equipment at the time of check-in since he/she will be responsible for these pre-existing defects and damages at any time if they have not been properly identified. The Occupier shall inform immediately Xior staff members of any equipment malfunctioning or any problem in the facilities and must ensure the safety of the housing unit and the whole residence by not performing any action that may lead to an unsafe outcome. |
According to the table of repair services |
| OUTSIDE VISITORS |
Outside visitors are allowed at the residence between 8h00 and 23h00. Overnight visitor are allowed according to the following rules: - Direct Family (one visitor per room) - Can stay for one (1) week per month free of charge. For longer periods a fee will be applied on a daily basis. Only the following are considered direct family: parents, siblings, own children and spouse. - Friends (one visitor per room) - Can stay for three (3) days per month free of charge. For longer periods a fee will be applied on a daily basis. Each resident is responsible for their visitors' actions and must follow the internal rules of the residence. All visitors must be identified at Reception Desk. Unregistered visitors are not allowed to come in after 23h00. Visitors are not allowed to use the gym. |
According to the period of the stay |
| SECURITY | The Occupier must refrain from taking any action that could pose a threat to the residence or to the property of any of the Residents. These actions include sharing the access code of the housing unit with strangers, letting visitors enter the room, leaving the room open, and not closing windows and doors properly. | 100 € |
| INSPECTIONS | The Occupier shall allow Xior or its duly authorized representative to visit the premises, housing unit included, at any time during the Services Agreement period and at the end of this period to verify that the Resident has kept the premises in a generally good condition and to verify that the property is being returned at the end of the Service Agreement in the same condition as it was received. The Occupier will compensate Xior for any damages, except for proper wear resulting from normal and prudent use. | According to the table of repair services |
| ROOF | It is strictly forbidden for Occupiers or visitors to climb to the building’s roof or use the stairs that access it. Any damage caused to the roof will also be charged to Occupiers. Any incident caused by an Occupiers or visitor while at the roof or at the roof's access stairs is the responsibility of the resident. | 100 € |
| HANGING CLOTHES | Hanging clothes for drying purposes is only allowed in the cloth hangers designed for that purpose in the laundry room. It is strictly forbidden to hang clothes in any common space beside the laundry room. | 10 € per piece of cloth |
| NOISE | Between 7h00 and 23h00, overall noise at the residence must be moderate in a way that enables a good environment for studying or social interaction. Between 23h00 and 7h00 it is strictly forbidden to make noise thus respecting the rest of the Residents. In case one of the residents makes a request for another resident to moderate the level of noise, the resident shall abide by the request thus respecting the right of the said resident to feel comfortable at his place of residence. | 50 € to 200 € |
| FIRE RISK | Candles, flammable materials, or another type of flame-producing equipment are not allowed at the residence. It is strictly forbidden to cook in any area not designated for such a purpose. Lighting fires are obviously forbidden. It's forbidden to cover, touch, or move the fire detector types of equipment. | 50 € |
| PETS | It is strictly forbidden to have pets in the housing units. | 100 € |
| CONSUMPTIONS | It is strictly forbidden to enter the residence under the influence of alcohol or narcotics, either bring and/or consume alcoholic beverages or narcotics in the residence | 100 € |
| SMOKING | This residence has a strict non-smoking policy in all the building areas. | 50 € |
In case of Non-compliance with the stated rules above, according to the severity of the violation, non-compliance with the rules may originate a warning call from someone of the cleaning team or operational team of Xior and/or a loss of the rights given to the resident by this terms or by the service agreement, including the eviction from the building and the cancelation of his service agreement.
RULES OF OPERATION THE COMMON SPACES OF XIOR
The residents are responsible for the proper use of the spaces and equipment available at the residence and will have to compensate Xior in case this does not happen. In case there is any damage in common equipment which cannot be attributed to any of the residents, all residents are held accountable. Xior will provide a daily cleaning service of all common spaces, except for Sundays and public holidays. For such cleanings to happen, all residents shall provide access to the unit/common spaces, equipment, and furniture. All residents must clean the common spaces after using them, especially the kitchens, sculleries, studying areas, restrooms, the laundry, the exterior deck, and all remaining areas.
GENERAL RULES
- You cannot enter the residence under the influence of alcohol, either bring and/or consume alcoholic beverages in the residence
- You cannot enter the residence under the influence of narcotics, either bring and/or consume narcotics in the residence
- Personal belongings cannot be placed in corridors, accesses, and common areas (carpets, furniture, shoes, suitcases, bags, garbage, etc…)
- You cannot play any sports in the residence corridors
- Violent acts are totally unacceptable and will not be tolerated
Failure to comply with the given rules rises to unilateral termination of the contract without refund of amounts paid. By booking a room, you are immediately agreeing with all terms in this document.
Last revision on: October, 2024