Terms and Conditions | XIOR

Terms and Conditions

Welcome to Xior! 

These are our Terms and Conditions for use of our online platform which you may access via www.xior.pt, operated by XSH Benfica S.A., XSH São João S.A. and Uhub Investments Lumiar S.A., portuguese companies.

These Terms also establish the terms of the service provided throughout our website and other useful sections. In this user agreement, when we say “Xior.pt” we mean our website to which you have accessed, and when we say “Xior” we mean our company, brand, or residence. Please read these terms and conditions carefully before using our website page.

By accessing, using, or obtaining any services on Xior.pt, you agree to be bound by these terms and conditions. Your access to and use of the services provided throughout our website is conditioned on your acceptance of and compliance with these Terms that apply to all visitors, users, and others who get to use the services provided throughout our website. If you disagree with any part of the terms then you may not access our website and apply for a request to use our services.

For the residence of Alameda (Address: Avenida Almirante Reis 178, 1000-054 Lisboa) or Benfica (Address: Avenida do Colégio Militar, 14, 1500-185 Lisboa), the rental contract will be done with XSH Benfica S.A., with registered offices Avenida do Colégio Militar, 14, 1500-185 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 503046574;

For the residence of Asprela (Address: Rua da Fábrica do Bairro da Areosa 31, 4200-287 Porto), the rental contract will be done with XSH São João S.A., with registered offices in Avenida do Colégio Militar, 14, 1500-185 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 515634476.

For the residence of Lumiar (Address: Rua A do PUAL 5, 1750-065 Lisboa), the rental contract will be done with Uhub Investments Lumiar S.A., with registered offices in Avenida do Colégio Militar, 14, 1500-185 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 515122335.

For the residence of Campo Pequeno (Address: Rua Capitão Ramires 24, 1000-085 Lisboa), the rental contract will be done with Campopre Investments, Unipessooal Lda., with registered offices in Avenida do Colégio Militar, 14, 1500-185 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 514653531.

Xior.pt is an online platform that permits its visitors to choose a student residence in Portugal, for temporary housing (hereinafter referred to as the “Service”). The intended users of the housing units are students, which are going to enter or are currently enrolled in University. Other possible candidates for the residence are professors, researchers or other persons connected to academia. Xior.pt is a simple, presentation-only website, where you do not need to register to have access to our content and where you cannot create content.

 

USING XIOR

We provide rooms, studios and suites for temporary use of students and professionals in academia. Our offer is displayed in Xior.pt with pictures, videos, and relevant information regarding the accommodation to help users choose the best option among the available units. After choosing the preferred accommodation user may proceed with the booking process in the "Book Now" section.

The booking process is straightforward and after its 4 steps – (i) choose accommodation and period, (ii) submit personal data, (iii) preview of agreement conditions, and (iv) define payment preferences and pay – the user will receive in its email a written confirmation of the booking and an electronically signed version of its “Lodging Services Agreement for Temporary Housing” together with its “Terms and Conditions”.

After completing the process, the user will also receive access to its profile in the Restricted Client Login Area of the website. Please note that only after completing the booking process, accepting its conditions via the “Lodging Services Agreement for Temporary Housing” and “Terms and Conditions” and paying the Booking Fee you can consider yourself an Occupier.

Also, in case of any conflict of information provided in these Terms and Conditions and the website the facts of the Terms and Conditions shall prevail.

 

XIOR.PT CONDITIONS OF USE

By using our website you agree that you must be 18 years of age or over and have the legal capacity and you warrant that all information you provide about yourself and about anyone else shall be true and accurate. All occupants under 18 years old at the time of the booking must send a signed consent from their parents or legal representatives acknowledging and authorizing their stay.

As a condition, you promise not to use nor let anyone use on your behalf Xior.pt for any purpose that is unlawful or prohibited by these Terms. By way of example, and not as a limitation, you agree not to use our website or the services provided throughout it, as applicable:

  1. For speculative, false, or fraudulent housing requests;

  2. To abuse, harass, threaten, impersonate or intimidate any person;

  3. To post or transmit, or cause to be posted or transmitted, any content that is libelous, defamatory, obscene, pornographic, political or racist material, abusive, offensive, profane, or that infringes any copyright or other right of any person;

  4. For any purpose that is not permitted under the laws of the jurisdiction where you use the website;

  5. To post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information;

  6. Use any robot, spider, scraper, or other automated means to access the website for any purpose without our express written permission;

  7. To access the website via any other means besides the interface or to attempt to reach the websites’ source code;

  8. To take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure, and you will not interfere or attempt to interfere with the proper working of the website or any activities conducted on the website and bypass any measures we may use to prevent or restrict access to the website;

  9. To advertise to, or solicit, any user to buy or sell any products or services, or to use any information obtained from Xior.pt in order to contact, advertise to, solicit, or sell to any user without our prior explicit consent;

  10. To promote or sell Content of another person;

  11. To modify, copy, transmit, distribute, sell, display, license, or reproduce in any way, except that one copy of the information contained within the website may be made by you for personal, non-commercial use.

The user acknowledges that any misuse of the website frontend and Client Login Area is subject to repairs to Xior based on damages to our business/brand and/or unrealized gains.

 

USER CONTENT AND PERSONAL DATA

When providing content and personal data using Xior, you grant Xior a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise any and all Intellectual Property Rights you have in that content in connection with the Services. To the fullest extent permitted under applicable law, you waive your right to enforce against Xior, your Intellectual Property Rights in that content in connection with our use of that content. You represent and warrant that, for all such content you provide, you own or otherwise control, all necessary rights to do so and to meet your obligations under the service agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content by Xior or others in contact with us, and in compliance with this Terms, does not and will not infringe any Intellectual Property Rights of any third party. Xior takes no responsibility and assumes no liability for any content provided by you or any third party.

 

RIGHTS IN XIOR ONLINE SERVICES AND XIOR CONTENT

All copyright, trademarks, design rights, patents, and other intellectual property rights (registered and unregistered) in and on Xior online services and Xior Content, belong to Xior, that reserves all of its rights in Xior Content and Xior online services. Nothing in these Terms grants you a right or license to use any trademark, design right, or copyright owned or controlled by Xior except as expressly provided in the Terms. The name "Xior" and other marks, logos, designs, and phrases that we use in connection with our Services are trademarks and service marks of Xior. They may not be used without the express written prior permission of Xior.

As a user, it is your responsibility to review the content of our listings and you will not attempt to hold us responsible for inaccuracies. While we try to offer reliable data, we cannot promise that the rooms, studios, suites or other goods or services provided through Xior will always be available. The listings may include copyrighted, trademarked, or other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings included within the listings and not to create any derivative works based on listings content.

All occupiers of our residences will have access to a Client Login Area where they will be able to access information related to their payments, Services Agreements, and personal data. Users understand that these accounts will only be active while the user is an occupier in one of the residences and that Xior may deactivate the account or restrict the users’ access at any time.

 

SERVICE AGREEMENT TERMS

Xior is meant for temporary housing and to enroll in it the user must have an unequivocal bond to academia, either as a student, researcher, or teacher. The service agreement for temporary housing will concern one of the rooms, suites, or studios available on Xior in Alameda (Address: Avenida Almirante Reis 178, 1000-054 Lisboa), Benfica (Address: Avenida do Colégio Militar, 14, 1500-185 Lisboa), Asprela (Address:Rua da Fábrica do Bairro da Areosa 31, 4200-287 Porto), Campo Pequeno Address: Rua Capitão Ramires 24, 1000-085 Lisboa) and Lumiar (Address: Rua A do PUAL 5, 1750-065 Lisboa), concerning the characteristics as described above in these terms, for a 1st Term period (between September and January), 2nd Term period (between February and July), Academic Year period (between September and July) or Full Year period (between September and August), considering school year calendar terms. Please consider that in each case, pending availability on the website, you can extend or shorten your period of stay subject to availability and Xior's sole discretion.

All conditions pertaining to the user stay at Xior are described in the present document with each booking specific conditions being described in the Lodging Services Agreement for Temporary Housing. These documents together describe all the rights and responsibilities of a contract and are enforceable by law. After signing these documents and paying the Booking Fee the occupant of the housing unit will attain the right to occupy a housing unit in Xior. The Second Party may check-in after the starting date of the Agreement and may check-out before the end date of the Agreement but shall be responsible for all payments during the full duration of the Agreement.

In case you have chosen the 1st Term only, you can apply for a 2nd Term extension ending on the 31st July or on the 31st August, subject to availability and exclusive Xior criteria, sending an email to info@xior.pt. This application has a deadline date to be requested and such deadline date will be sent by email to all occupiers. After the indicated deadline, the Occupiers interested in renewals will only be able to renew their stay via a new booking on our website. This booking is subject to availability and there will be no guarantee of staying in the same housing unit, housing unit category nor residence.

Furthermore, every year, Occupiers interested in remaining at their housing unit during the following school year, will also be able to apply for extensions and will be informed of the deadlines for these applications by email.

After having signed the Terms and Conditions and the Services Agreement the occupier is obliged to comply with all the financial and behavioral duties pursuant to these terms. The user hereby agrees to comply with the admission and check out rules, acceptable payment terms, calendar of payments, security refundable deposit fee, booking fee and refund policy, repair policy, and rules of operation for the rooms, studios, suites, and common spaces, as stated in these Terms below:

 

  • UTILITY BILLS INCLUDED 

    The all-inclusive rent referred to in Xior.pt means that, during its stay at Xior, we will be responsible for the occupier’s consumption of water, gas, electricity, and internet. This all-inclusive feature is subject to a reasonable use policy and, as such, Xior will not be responsible for covering utility bills of housing units over € 40,00 (forty euros) per month. The Second Party hereby agrees that charges may occur on the security refundable deposit in case the sum of the utility bills exceeds € 40,00 (forty euros) per month.

 

  • EXTRAS (EXTRA SERVICES/FEATURES)

    Xior provides several types of paid extra services that can be added to the monthly cost of the housing unit:

    • Extra-person: Consists in the possibility of adding an extra person to the housing unit and is only available for certain housing unit categories and for limited time periods;

    • Parking: Consists in the possibility of reserving a parking space for the Occupiers vehicle and is only available for certain Xior residences;

    • Additional monthly cleaning packages: Consists in the possibility of adding additional cleanings in the housing unit and we offer three different packages:

 

Basic Cleaning Standard Cleaning Good Cleaning Superior Cleaning
1x room cleaning per Week 2x room cleaning per Week 2x room cleaning per Week 3x room cleaning per Week
  1x cleaning bed linens and towels per Month 2x cleaning bed linens and towels per Month 3x cleaning bed linens and towels per Month

 

  • LAUNDRY ROOM

    All Xior Residences have a shared laundry room where occupiers will be able to take care of their clothing. Laundry rooms are equipped with washing and drying machines which can be used only by people living at the residences at a fixed cost per use. Occupiers will also have access to clothing hangers, and ironing boards which shall be used only inside the laundry room.

 

  • ADMISSION AND CHECK OUT RULES

    Please note that a user may not be allowed to check into a residence before completing the full payment of the Booking Fee, comprising the first and last month’s fees and a refundable deposit corresponding to a monthly fee. In case the booking was originated from an external channel or third party to which payment has already been made, such payment will be deducted from the Users Booking Fee and the user will need to pay the remaining part directly to Xior before check-in. In these cases, Xior will not discount from the Booking Fee any commissions that were already charged to the user by any external channel or third party.

    At check-in, the Occupier shall also read and sign the inventory document referring to all equipment that will be placed under his/her responsibility. This equipment shall be kept in a proper manner in order to be returned in the same state as it was received taking into account normal use.

    At check-out, a representative of Xior will perform an inspection of all items in the inventory of equipment placed under the Occupiers responsibility, and any missing or damaged item will be charged to the Occupier and deducted from the refundable deposit. The inventory resulting from the inspection shall be signed by the Occupier confirming the equipment at check-out. Check-outs will occur on the last day of the month at 11:00. For Occupiers under a full year contract or a 2nd semester contract, the check-out will happen until 11:00am on the 31st of July. In case the Occupier stays during the month of August, the check-out will happen until 11:00am on the 31st of August. For Occupiers under a 1st semester contract, the check-out will happen until 11:00am on the 31st of January. Any resident may schedule an earlier check-out time in case he/she wishes to leave their room before the end of the month. Penalties may apply to Occupiers while checking out, residents must pay special attention not to:

    • leave the residence after the checkout deadlines stated above;

    • leave personal items, garbage, or food in any part of the room (including refrigerator);

    • leave the room, furniture, towels, linens, and bedsheets dirty or stained.

 

  • ACCEPTABLE PAYMENT TERMS

    Each due payment will be made by the Occupier using the following payment methods Credit or Debit card. Multibanco References available only for Portuguese bank accounts. Bank wires transfers are not admitted.

 

  • PAYMENTS AND PENALTIES

    Payments shall be made according to the payment calendar set out in the Lodging Services Agreement for Temporary Housing. The payment calendar translates all monthly rents to be paid by the occupier until the end of its Services Agreement. The first payment is mandatory and is composed of a security refundable deposit plus the first and the last month of the contract duration.

    In case the monthly rent payment is not received by the First party, 8 (eight) days following the due date foreseen in the calendar, such payment shall be accrued of an amount corresponding to 50% (fifty percent) penalty on the amounts due.

    If payment is lacking for more than 20 (twenty) days after the deadline in the calendar the Second Party shall automatically lose the right to use the housing unit. As soon as this happens the access key for the unit will be canceled and all belongings in the housing unit shall be taken away and kept in storage for a maximum period of 1 (one) month.

 

  • SECURITY REFUNDABLE DEPOSIT

    The Occupier shall pay Xior a security refundable deposit, equivalent to one months’ rent, which is charged to ensure compliance by the Occupier, with payments under the service agreement; with the repair of any damage caused by the Occupier to the premises and equipment at the end of the service agreement; with the term of the service agreement.

    The refundable deposit will be refunded within 60 (sixty) days after the date of termination of the Services Agreement after deduction of any unpaid amounts, any extraordinary cleaning costs, any excess in the allocated user utility cost, any key replacement costs, any cost for repair of damages to premises and/or common areas above ordinary wear and tear, or any other amount legally allowable under the terms of the Services Agreement. The bank details of the resident to which Xior must transfer the deposit should be sent within a maximum period of 12 months. If this period is exceeded, Xior reserves the right to withhold the security deposit.


     
  • BOOKING FEE

    The booking fee is designed to guarantee that a housing unit is reserved for the user at the start of the service agreement term and is NOT REFUNDABLE under any conditions.

 

  • CANCELLATION POLICY

    The cancelation of a booking has the potential to inflict losses to Xior through the opportunity cost of missed bookings. As such, cancelations should be justified and are subject to the following refund policy:

    • 60 days prior to the beginning of the rental period, the entire security refundable deposit plus the first and the last rents will be returned;

    • 30 days prior to the beginning of the rental period, 50% of the security refundable deposit plus the first and the last rents will be returned;

    • For cancellations less than 30 days prior to the beginning of the rental, NO REFUND WILL TAKE PLACE.

 

  • INTERNAL RULES

    The occupier of any housing unit at Xior must abide to the internal rules of operation of Xior. By accepting these terms and conditions the occupier is also abiding by the “Internal Rules” which are enforced by us as a way of guaranteeing a civilized coexistence between all occupiers. Any occupier disregarding such rules may be evicted from the residence.


LIMITATION AND EXCLUSION OF LIABILITY

You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of Xior and the Services, remains with you. Neither Xior nor any other party involved in creating, producing, or delivering the website or the Services, will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data, or loss of goodwill or for any damages or personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the site or the Services, from any communications, interactions or meetings with other users of the site or the Services or other persons with whom you may communicate or interact as a result of your use of the site or from your booking of any accommodation via the site, whether based on warranty, contract, tort (including negligence), products liability or any other legal theory, and whether or not Xior has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

Except for our obligations to provide you with temporary housing and eventual additional services related to it, under the rules, set out in this Terms, in no event will Xior aggregate liability arising out of or in connection with these terms and your use of the website or the Services, including but not limited to, your listing or booking of any accommodation via the site, or from the use of, or inability to use, the website or the Services, and in connection with any accommodation or interactions with any other members.

The user, therefore, agrees that these Terms and Conditions and the Services Agreement are no guarantee that:

  1. The services provided meet the occupier’s expectations;

  2. The services are provided uninterruptedly (i.e. unexpected external and internal factors or conditions that prevents Xior from providing specific services as electrical, communication, internet or water failures);

  3. All information provided will be completely accurate and true;

  4. Navigation in the platform will be completely frilled free

  5. We will be able to correct any errors related to user experience.

The user also agrees that we do not provide any guarantee that these situations will not occur:

  1. Any damage arising from the website use including any error in the booking process;

  2. Corruption, elimination, or other errors in data storage;

  3. Poor maintenance of the website security or the user Private Account Login and password confidentiality.

The user also acknowledges Xior's right to transfer, in whole or in part, its rights and duties as a provider of temporary housing to any third party, namely by selling or leasing the housing units.

 

TERMINATION AND SUSPENSION 

We may terminate or suspend access to Xior and modify, suspend or discontinue the services provided, at any time, immediately, with or without prior notice or liability, for any reason whatsoever, including without limitation, if you breach these Terms and Conditions or the Services Agreement. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

GOVERNING LAW

You agree that the Portuguese law will govern these terms and the service agreement and any claim or dispute that has arisen or may arise between you and Xior.

 

CHANGES IN THESE TERMS AND CONDITIONS

We may amend this user agreement at any time by posting the amended terms on Xior.pt. Our right to amend these terms includes the right to modify, add to, or remove terms in the user agreement. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the Terms and Conditions through an electronic click-through. Changes take effect when we post them on Uhub.eu.

 

GENERAL

Except as otherwise provided in this agreement, if any provision of this Terms and Conditions is held to be invalid, void, or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this user agreement, and in such an event, we will post a notice on Xior.pt.

 

Last revision on: September, 2024